Política de privacidad
Last updated: March 11, 2026
CalmDream™ manages this store and this website, including the data, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). CalmDream™ uses Shopify technology that allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to any data that identifies you or that can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot reasonably identify or be linked to you.
We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what applicable law permits or requires:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us, including information you provide in communications with us, such as when submitting a request to customer support.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information related to how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, including through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, personalizing, and improving the Services.
We use your personal information to provide the Services, including fulfilling the contract with you, processing payments, managing orders, remembering preferences and items of interest, sending account notifications, processing purchases, returns, exchanges, or other transactions, creating and maintaining your account, organizing shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience such as recommending products related to your purchases.
Marketing and advertising.
We use your personal information for marketing and promotional purposes, including sending commercial communications, advertising, and promotional messages via email, text message, or postal mail, and displaying online advertisements for products or services on our Services or on other websites, including based on items you previously purchased, added to your cart, or viewed.
Security and fraud prevention.
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account information with anyone.
Communicating with you.
We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.
Legal reasons.
We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:
With Shopify, service providers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping).
With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our marketing partners will use your information according to their own privacy policies. Depending on where you live, you may have the right to request that we do not share your information for personalized advertising purposes.
When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, such as when we ship products to you or through social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with business transactions, such as mergers or insolvency proceedings, to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce our Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
To provide and improve the Services, information you submit through the Services may be transmitted to and shared with Shopify and with third parties located in countries different from your own.
Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, with other merchants, and with the Shopify platform itself.
In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights related to such processing.
For more information about how Shopify uses your personal information and the rights you may have, you can review the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through the Shopify privacy portal.
Third-Party Websites and Links
The Services may include links to websites or other online platforms operated by third parties. If you access links that lead to websites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms.
We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of their information.
Information you provide in public or semi-public spaces — including on third-party social media platforms — may also be visible to other users without limitations on its use by us or by third parties.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law.
If you are a parent or legal guardian and believe a minor has provided personal information to us, please contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as defined by applicable law.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.”
Any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information.
The length of time we retain your personal information depends on factors such as the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right of access – You may request access to the personal information we hold about you.
Right to deletion – You may request that we delete personal information we hold about you.
Right to rectification – You may request correction of inaccurate personal information.
Right to data portability – You may request a copy of your personal information and ask that it be transferred to another party.
Right to opt out of sale or sharing for targeted advertising – Depending on where you live, you may have the right to object to the sale or sharing of your personal information for targeted advertising purposes.
If you visit our website with the Global Privacy Control (GPC) signal enabled, we will treat that as a request to opt out for the device and browser used.
Except for the Global Privacy Control signal, we do not recognize other “Do Not Track (DNT)” signals sent by browsers.
Communication preferences – You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails. Even if you unsubscribe, we may still send non-promotional communications such as order confirmations or account notifications.
Residents of the United Kingdom or the European Economic Area (EEA) may also have additional rights such as:
-
The right to object to or restrict processing
-
The right to withdraw consent where processing is based on consent.
You may exercise these rights through the Services or by contacting us using the contact details below.
We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests as required by law.
Complaints
If you have complaints regarding how we process your personal information, please contact us using the details below.
Depending on where you reside, you may have the right to appeal our decision or submit a complaint to your local data protection authority. For the EEA, a list of supervisory authorities can be found online.
International Transfers
Your personal information may be transferred, stored, and processed outside the country in which you reside.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms such as the Standard Contractual Clauses (SCC) approved by the European Commission or equivalent UK mechanisms unless the destination country is recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will publish the updated Privacy Policy on this website, update the “Last updated” date, and notify you as required by applicable law.
Contact
If you have questions about this Privacy Policy or about how we process your personal information, or if you wish to exercise your rights, you can contact us at:
📍 Plaza Juan Portillo García 10, Alcalá de Guadaira, SE, 41500, Spain
For the purposes of applicable data protection laws, we are the data controller of your personal information.